30-DAY MONEY BACK GUARANTEE.
Not happy with your purchase? Contact us within 30 days and we'll make it right.
Return Window
30 DaysFrom date of delivery. Contact us first to get started.
Refund Speed
48–72 HoursRefunded to your original payment method once we receive your return.
Return Shipping
Label ProvidedProvided on approved returns. No cost to you.
Return Eligibility
Not happy with your purchase? Contact us within 30 days of delivery and we'll make it right.
- Request made within 30 days of delivery
- Product must be undamaged — no physical damage, drops, or modifications
- All original accessories and packaging included
- Your order number provided as proof of purchase
Each return request is reviewed individually. Contact us first and our team will guide you through the process — we're here to find the right solution for you.
How to Return
Contact us first — we'll review your request and send return instructions if approved.
Return Process
Exchanges
We accept exchanges under these conditions:
- Same product — different size or color only
- Requested within 30 days of delivery
- Damaged or defective on arrival — contact us with your order number and a photo or short video
Looking for a different product entirely? Return your order and place a new one — we'll get it to you fast.
What We Can't Cover
- Requests made after 30 days from delivery
- Items returned without a pre-approved return label
- Products with physical damage caused after delivery
- Missing accessories or packaging from the original order
- Items stolen after a confirmed delivery — contact your carrier
- Packages lost or damaged in transit — contact your carrier for compensation
Missing Accessories
If your order arrived with missing accessories — no return needed. Contact us at support@fagaci.com and we'll ship the missing items to you promptly.