Return/Refund Policy

At Fagaci, we are committed to delivering exceptional quality in every product we offer. Through rigorous testing and meticulous selection, we ensure that each item meets our high standards before making its way to you. In the event that you are not fully satisfied with your purchase due to receiving a product that does not match your expectations, we extend a professional and courteous 30-day money-back guarantee to provide peace of mind and support.

Return Policy Guidelines

For a seamless return, please adhere to the following conditions:

Proof of Purchase: Submit your order number as evidence of your purchase.
Product Condition: Ensure the item is unused, free from hair, dirt, or any customer-inflicted damage, and retains its new condition.
Original Packaging: Returns must include the original packaging which should be intact, without any tears, dirt, or damage.
Complete Accessories: All originally included accessories must be returned in the exact condition as received.

Return and Refund Procedure

If you wish to initiate a return, we are here to assist you. Kindly reach out to us at support@fagaci.com. Upon receiving your request, we will carefully review it to ensure that it meets our return policy criteria. Should your request be eligible, we will promptly provide you with the necessary return labels and you will have to follow the following steps:

Label Usage: Use the provided return labels within 30 days of receiving your product. Returns attempted after this period will not be accepted.
Carrier Instructions: Returns must be shipped using our supplied labels to ensure correct delivery. Packages sent without these labels risk being lost and the return voided.
Processing Timeframe: Upon receipt of the returned item, allow 1 week for the return transit and 2-3 days for processing. Once compliance with our return policy is confirmed, your refund will ensue.
Refund Issuance: After verifying that the item is returned in accordance with our policy, the refund process will begin, typically within 2-3 weeks from the return shipment date.

Should our inspection reveal that the product was misused, incomplete, or not the original item sent, we regret that a refund cannot be issued.

Exchange Policy Information

Exchanges are available under these specific conditions:

Exchanges must be for the same product type, varying only in size or color.
Product swaps or price differential exchanges are not supported.
Unopened and unused products are eligible for exchange concerning incorrect color or size orders.
Opened or used products do not qualify for an exchange.
Any missing accessories from the initial delivery will be completed rather than exchanged.
Exchanges must be requested within 30 days of the original receipt date.
Damaged deliveries or defective products should be reported with the order number and visual evidence (e.g., videos) to facilitate assessment and corrective action.
If your package is lost in transit, first reach out to the courier service. If the matter remains unresolved, please contact us so we can assist.

For any missing accessories, there's no need to request an exchange. Simply contact us, and we'll promptly address the shortage.

Contact us directly at support@fagaci.com to discuss your return or exchange, and we'll provide detailed instructions tailored to your situation.

Please be aware that we cannot offer refunds for items that are stolen after delivery. For packages lost or damaged during shipping, please liaise with the courier service to seek compensation.

We appreciate your understanding and cooperation, and our customer support team is dedicated to resolving any issues efficiently and to your satisfaction.